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SMS Reminders

Text reminders need the SMS add-on. They only start once texting is approved and active for your business. See Texting and A2P 10DLC.

Who gets texts​

A customer gets reminder texts when they have:

  • A US phone number on file.
  • SMS consent turned on.

Customers with both email and SMS consent get both, on the same schedule.

What the text says​

Each text starts with your business name, names the customer's service, and ends with a short booking link and opt-out wording. For example:

Sparkle Vents: Hi Jane, your dryer vent cleaning is due in about 2 weeks. Book a time: https://… Reply STOP to opt out.

Your reminder note isn't included, to keep texts short.

Replies and opt-outs​

  • When a customer texts back, the conversation shows up in your Inbox.
  • When a customer texts STOP or a similar keyword, their SMS consent is turned off. Email reminders continue.