Texting and A2P 10DLC
Text reminders are an add-on. Before any business can send texts, US carriers require it to be registered. This registration is called A2P 10DLC, short for application-to-person messaging over a regular 10-digit phone number. It tells carriers who is texting and why, so your messages aren't blocked as spam.
You fill in one form. The Recurr team handles the carrier paperwork and sets up your texting number.
Request texting
- Open Settings and find the Texting card.
- Fill in the form.
- Tick My customers have agreed to receive text messages from this business.
- Click Request texting.
| Field | Required | Notes |
|---|---|---|
| Legal business name | Yes | As registered, which may differ from your trading name |
| Business type | Yes | Sole proprietor, LLC, Corporation, Partnership or Nonprofit |
| EIN / Tax ID | No | Sole proprietors may not have one. Stored encrypted. |
| Website | No | |
| Contact name | Yes | |
| Contact email | Yes | |
| Contact phone | Yes | US number |
Only owners can request texting.
After you submit
The card shows progress through three steps: Submitted, Carrier review and Active.
- Carriers usually approve texting in 1 to 3 weeks. You're told once it's ready.
- Nothing is charged until texting is active. See SMS Add-on.
- If the request is turned down, the card shows the reason. Fix the details and click Resubmit. A saved EIN stays on file if you leave that field blank.
Once it's active
Texts go to customers who have a phone number and SMS consent. See SMS Reminders.