Inbox
When a customer replies to a reminder email or text, the conversation lands in the Inbox. Each conversation shows the full thread and, in most cases, an AI-drafted reply ready for you to check.
Filters
The Inbox opens on Needs reply, so you see what needs attention first.
| Filter | What's in it |
|---|---|
| Needs reply | New replies waiting for an answer |
| Replied | You or the AI answered |
| Closed | Marked as done |
| Opted out | The customer asked to stop hearing from you |
| Auto-reply | Out-of-office and other automatic replies |
| All | Everything |
Reply to a customer
- Open the conversation.
- Check the AI draft. Edit it, and fill in anything marked as missing.
- Click Send to followed by the customer's name or address.
Email replies are sent in the same thread as the customer's message. The conversation moves to Replied.
Close and reopen
Close conversation marks it as done. It's only for keeping the Inbox tidy. Closing doesn't change the customer's reminders.
Reopen moves it back to Needs reply. Use it to answer an opted-out or auto-reply conversation by hand.
Automatic replies and opt-outs
- Out-of-office and other automatic replies are filed under Auto-reply. Recurr never answers them, so two autoresponders can't loop.
- A reply asking to stop, such as "stop" or "remove me", is filed under Opted out. The customer is updated as described in Consent and Unsubscribes.