Managing Bookings
The Bookings page lists appointments customers booked through Cal.com.
The bookings list
Cards at the top count bookings by state.
| State | Meaning |
|---|---|
| Upcoming | The appointment is still ahead |
| Past | The appointment time has passed |
| Cancelled | Cancelled in Recurr or in Cal.com |
| No-show | Marked as a no-show in Recurr |
You can search bookings and filter by state.
Booking details
Click a booking to see its time, the event type, any note the customer added, and its history: when it was booked, rescheduled, cancelled or marked a no-show.
Reschedule a booking
- Open the booking.
- Click Reschedule, pick a new time, and click Confirm reschedule.
The appointment moves in Cal.com too.
Cancel a booking
- Open the booking.
- Click Cancel and confirm with Cancel booking.
This cancels it in Cal.com and frees the time slot. Recurr doesn't notify the customer. Cal.com sends its own cancellation email if you have that turned on there.
A cancelled booking puts the customer back to Active, so reminders can reach them again.
Mark a no-show
For a past booking where the customer didn't show up, open it and click Mark no-show. The customer goes back to Active so reminders can reach them again. Click Unmark no-show to undo it.
After the visit
When an appointment is done, update the customer's last service date so the next cycle counts from it. See How Due Dates Work.