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AI-Drafted Replies

When a customer replies, Recurr's AI drafts an answer for you. It writes from:

  • Your knowledge base.
  • The customer's service, last service date and next due date.
  • Your booking link.
  • The conversation so far.

Missing information​

The AI doesn't guess. When a customer asks something your knowledge base doesn't answer, the draft has a placeholder where the fact belongs:

The price for that is [ANSWER NEEDED: price for the service].

Each missing fact is also listed above the draft. Fill them in before sending.

Owners can type the answer next to a missing fact and click Save to knowledge base. Future drafts then know it.

When the AI sends on its own​

The AI sends a reply without waiting for you only when all of these are true:

  • The customer asked a plain question.
  • The knowledge base fully answered it, with no placeholders left.
  • For texts, the reply fits in a text message.

Requests to book, reschedule, cancel or stop are never sent automatically. A person always handles those.

Replies the AI sent itself show AI (auto-reply) as the sender.

Redraft​

If a draft isn't right, click Redraft for a fresh one. It takes a few seconds. When there's no draft yet, the button reads Draft with AI. If the AI can't draft a reply, the conversation shows why, and you can write the reply yourself.