FAQ

Do I need a Cal.com account?

Yes. Every reminder links to a Cal.com booking page, and Recurr won't send reminders without one. See Connecting Cal.com.

Can I change what the reminders say?

The reminder wording is fixed. On the Pro plan, you can add your own reminder note to every email. See Business Profile.

Can I send a reminder to everyone right now?

No. Reminders are timed around each customer's own due date, not sent as blasts. See How Due Dates Work.

What happens to customers who never book?

After the follow-up, they're marked Inactive and their due date moves forward one cycle. They get the full set of reminders again next time.

Will the AI reply to customers without me?

Only for plain questions your knowledge base fully answers. Anything about booking, rescheduling, cancelling or stopping always waits for a person. See AI-Drafted Replies.

Does closing a conversation stop reminders?

No. Closing only tidies the Inbox. Reminders follow their own schedule.

Do reminders stop if my payment fails?

No. Reminders keep going while Stripe retries the card. They stop only if the subscription is canceled.

If I cancel, do I lose my data?

No. Your customers, history and settings are kept. Resubscribe to turn reminders back on, with no setup fee.

Can I text customers outside the US?

No. Phone numbers must be US numbers.